FAQs
Frequently Asked Questions
What materials do you use?
We use only high-quality, enduring materials—including solid 10k and 14k gold, sterling silver, and ethically sourced natural gemstones. Many pieces also feature conflict-free diamonds and responsibly mined stones.
Where is your jewelry made?
All of our pieces are designed and handcrafted with care in Montreal, Canada. We work in small batches to ensure quality and intention in every detail.
Do you accept custom orders?
Yes. We specialize in custom design work, including engagement rings and heirloom pieces. Each custom piece is one-of-a-kind and made using ethically sourced materials. To begin your custom journey, please visit our custom designs page or reach out via our contact page.
Can I wear your jewelry every day?
Absolutely. Our fine jewelry is crafted to last—meant to be worn, not just kept. Solid gold and sterling silver are durable enough for daily wear. However, we always recommend removing your pieces before swimming, working with harsh chemicals, or heavy physical activity to keep them looking their best.
How should I care for my jewelry?
To preserve your jewelry’s shine, gently clean it with a soft cloth and store it in a dry, safe place. For deeper cleans, warm water and mild soap work well. Avoid abrasive cleaners or ultrasonic machines, especially with delicate gemstones.
Do you offer repairs or resizing?
Yes, we offer resizing and repair services on a case-by-case basis. Please contact us with the details, and we’ll be happy to help.
Do you ship internationally?
We currently ship within Canada and to select international destinations. Shipping costs and delivery times vary based on location and will be calculated at checkout.
What is your return policy?
Due to the handcrafted, custom made and made-to-order nature of our jewelry, these types of products are final sales. We allow a 3 day window for exchanges on our fine chains. However, if there is an issue with your order, please reach out and we will do our best to make it right.
Do you offer gift packaging?
Yes. All of our pieces arrive in beautiful packaging—ready for gifting or safekeeping. If your purchase is a gift, you may also include a handwritten note.